IT Support Officer (m/f/x)
Liège,
Belgium
Do you enjoy solving problems, helping users, and understanding how systems work?
Join Neutra as an IT Support Officer and become the primary point of contact for our employees regarding their IT environment.
Beyond day-to-day support, we offer you the opportunity to gradually develop your skills in application support and Odoo, which is at the heart of Neutra’s digital transformation.
About Neutra
Neutra is a mutual insurance company specializing in hospitalization and dental coverage, in partnership with neutral mutual insurance organizations.
We are currently undergoing a major digital and organizational transformation: new tools, process digitization, Odoo, new portals, and the modernization of our work environment.
In this context, we are strengthening our IT & Data division with an IT Support Officer capable of supporting our employees on a daily basis and gradually growing alongside our new technological environment.
Your Role
Your primary role is simple: to enable our employees to work efficiently by providing a reliable IT environment and responsive support.
You are their primary point of contact for IT.
You receive requests, diagnose problems, provide solutions when possible, and coordinate their resolution with our vendors and integrators when necessary.
Over time, you will also have the opportunity to expand your role to include support for our business applications and the functional administration of Odoo.
What You’ll Do
What if you’re interested in the application?
We’ll guide you step by step toward Odoo.
No prior knowledge of Odoo is required to join us.Odoo is gradually becoming Neutra’s central management platform. It’s connected to various services and applications used to manage, among other things, memberships, reimbursements, payments, and interactions with our partners.
If you’d like to go beyond traditional support, we’ll help you gradually develop your application support skills. You’ll learn how to:
- understand the main application workflows;
- identify the source of an incident;
- view and interpret logs;
- reproduce and classify an issue;
- manage users and their permissions in Odoo;
- configure certain functional settings;
- monitor automated processes;
- participate in testing new versions;
- support production rollouts;
- collaborate directly with our integrators.
- understand the main application workflows;
- identify the source of an incident;
- view and interpret logs;
- reproduce and classify an issue;
- manage users and their permissions in Odoo;
- configure certain functional settings;
- monitor automated processes;
- participate in testing new versions;
- support production rollouts;
- collaborate directly with our integrators.
? To enable you to gradually progress toward a role as an internal application support specialist, based on your interests and your development.
The Profile We’re Looking For
You have a background in computer science, IT support, or information technology: a technical high school diploma, a bachelor’s degree, equivalent vocational training, or practical experience that has enabled you to acquire the necessary skills.
You have a solid foundation in the following environments:
Windows 11 Microsoft 365Entra ID / Active DirectoryAccount and access management Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi) Ticketing toolsPrevious experience in IT support is a plus, but we are also open to candidates early in their careers who have a solid technical foundation and a strong customer-service orientation.
You are fluent in French and able to work with technical documentation in English.
What Will Make the Difference
Beyond your technical knowledge, we’re primarily looking for someone who:
- enjoys helping users;
- knows how to listen before looking for a solution;
- explains things simply, without unnecessary jargon;
- is thorough in follow-up and documentation;
- enjoys figuring out why something isn’t working;
- can find solutions independently;
- knows when to escalate a problem;
- is curious and eager to keep learning.
Knowledge of Odoo or other ERP systems, Intune, PowerShell, SQL/PostgreSQL, REST APIs, or log analysis is a plus.
Why join Neutra?
Because you won’t be just “number 347” in a large IT department.
Neutra is a company on a human scale, which means you’ll work directly with our employees, our business units, our technology partners, and our integrators.
You’ll have the opportunity to:
- see the direct impact of your work;
- become a recognized IT point of contact within the organization;
- work in a rapidly evolving technological environment;
- play an active role in our digital transformation;
- develop your technical and functional skills;
- receive support as you learn Odoo;
- gradually take on more application-related responsibilities.
Much is already in place. Much still needs to be built. And you can be a part of it.
Want to grow alongside our IT environment?
Do you enjoy solving problems, helping users, and are you interested in gradually developing your skills in application support?
We’d love to meet you.
Send us your resume to job@neutrassur.org along with a few lines explaining what attracts you to the role and its application-focused aspect.
Neutra selects its employees based on their skills, potential, and attitude. All applications are reviewed according to the same criteria, regardless of age, background, gender, beliefs, or disability.