Cookie Policy
No chocolate chips here,
just data chips.
A cookie is a small text file placed on your device (computer, phone, tablet, etc.) by a website when you visit it.
This file stores information about your browsing activity, such as your preferences or an identifier that can be used to track your browsing for statistical purposes, etc.
Why do we use cookies?
SMA Neutra uses three types of cookies on its website:
- Strictly necessary technical cookies
- Strictly necessary functional cookies
- Analytical cookies
Strictly necessary technical cookies
These cookies are essential for the website to function properly. They are automatically stored when you visit the website and cannot be disabled.
Below is a list of the cookies concerned.
Cookie category |
Expiration |
Content |
Purpose |
|
Session & Security |
1 day |
File downloads |
Allows the user to download files available on the site. |
|
Preference Management |
1 day |
Cookie choices |
Remembers your cookie choices. |
Strictly necessary functional cookies
These cookies allow us to remember your preferences (such as language or region). They improve your experience on the website.
Below is a list of the cookies concerned.
Cookie category |
Expiration |
Content |
Purpose |
|
Preferences
|
90 days |
Language [FR | EN | NL | DE] |
Display the website in the user's language. |
|
Google Maps API |
30 days |
Geolocation, map preferences, search data, etc. |
Locate the user, display hospital markers. |
Analytical cookies
These cookies measure the website's audience and understand how visitors interact with the content. They require your consent.
The data below is used for analysis purposes, if you have given your consent:
Point de données |
Expiration |
Source |
Explanation |
|
HTTP Referrer |
2 months |
Referring sites (lamn.be, mutualia.be, social networks) |
Identifies the sites that redirect visitors to our site. |
|
Pages visited |
Variable |
Internal |
Analyzes the pages viewed to improve the user experience. |
|
Session duration |
Variable |
Internal |
Measures the time spent on the site. |
|
User behavior |
2 years |
Google Analytics |
Analyzes traffic and visitor behavior to optimize the site (pages viewed, viewing time, traffic sources, type of navigation). This data may be transferred abroad. |
Manage your preferences
Via our site: a banner allows you to accept or refuse optional cookies. Essential cookies are always enabled.
Via your browser: you can also configure your browser to refuse all cookies or alert you when a cookie is sent.
Your rights and contact details:
Data controller: SMA Neutra – Rue de Joie 5, 4000 Liège
You have the right to access, rectify, and delete your data. To exercise these rights: protection_donnees@neutrassur.be
Last update: 13-11-2025
Why do we use cookies?
SMA Neutra uses three types of cookies on its website:
- Strictly necessary technical cookies
- Strictly necessary functional cookies
- Analytical cookies
Strictly necessary technical cookies
These cookies are essential for the website to function properly. They are automatically stored when you visit the website and cannot be disabled.
Below is a list of the cookies concerned:
Deadline: 1 day
Contents: File downloads
Purpose: Allows the user to download files available on the site
Deadline: 1 day
Contents: Cookie preferences
Purpose: Memorizes your choices regarding cookies
Functional cookies
These cookies remember your preferences (such as language or region). They improve your experience, but are not essential for the website to function. They can only be stored without consent if you accept optional cookies.
Important note: Using Google Maps involves transferring certain data to the United States with adequate safeguards (Google complies with the EU-US Data Privacy Framework).
Below is a list of the cookies concerned:
Deadline: 1 day
Content: Language [FR | EN | NL | DE]
Objective: Display the website in the user's language
Deadline: 30 days
Content: Geolocation, map preferences, search data, ...
Objective: Locate the user, display hospital markers, calculate routes based on the selected zip code and radius, find the nearest hospital, ...
Analytical cookies
These cookies enable us to measure the website's audience and understand how visitors interact with the content. They require your consent. This data is not sold or shared, and remains within the European Union (Belgium).
The data below is used for analysis purposes, if you have given your consent:
Source: Referring sites (lamn.be,
mutualia.be, social media)
Explanation: The referral chain is used to determine the number of visitors directed to our site via links on other sites
Source: Internal
Explanation: Analysis of pages viewed to improve navigation
Source: Internal
Explanation: Allows you to measure the average time spent on the site
Source: Google Analytics
Explanation: Audience measurement and traffic analysis (data transferred to the United States with adequate safeguards)
Manage your preferences
On our website: Click on "Cookie settings" at the bottom of the page to accept or decline each type of cookie.
Via your browser: You can also configure your browser to refuse all cookies or alert you when a cookie is sent.
Your rights and contact details:
Data controller: SMA Neutra – Rue de Joie 5, 4000 Liège info@neutrassur.be
You have the right to access, correct, and delete your data. To exercise these rights: protection_donnees@neutrassur.be
Last update: 13-11-2025