At Neutra, we’re constantly improving our services to better support you when it matters most.
Our goal: to make it easier, faster, and more transparent for you to access your insurance information.
Your data will soon be centralized at Neutra
As part of our digital transformation, all information related to your insurance will gradually be centralized at Neutra.
In practical terms, this means for you:
✔ a better-organized file
✔ more reliable information
✔ faster processing of your requests
A personalized portal to manage your file
Currently, you cannot view your file directly online. But that will soon change.
We are currently working on setting up a personalized and secure portal that will allow you to:
✔ view your personal data
✔ track the status of your requests
✔ check your reimbursements
✔ access your documents
✔ communicate more easily with our teams
The goal: to give you more autonomy, greater clarity, and better tracking of your case.
In the meantime, how can you contact us?
Our teams are, of course, available to answer your questions.
You can contact us:
by email: info@neutrassur.be
via the online form: https://www.neutrahospi.be/contactus
For faster processing, please be sure to include your national ID number.
Changes Designed to Enhance Your Experience
This digital transformation is being implemented to simplify your processes and improve your experience with Neutra.
Even as these changes are rolled out gradually, our priority remains the same: to support you as best as possible, with accessible, personalized, and high-quality service.
Neutra – Your health, our priority.