A coffee stain, a slightly blurry photo, a missing box… or even a tiny paw print left by your cat. 🐾
It may seem trivial, but when you submit a document to Neutra, its quality and legibility can have a direct impact on how your case is processed.
Here are a few simple tips to help us process your requests more smoothly and efficiently.
Why is the quality of your documents important?
Every day, Neutra’s teams receive and process numerous documents: forms, certificates, invoices, and other supporting documents needed to manage cases.
To process them correctly, certain information must be complete and perfectly legible.
When a document is incomplete, blurry, poorly framed, or when information is obscured by a stain, our teams may need to perform additional checks or ask you to send us a new version.
The result: wasted time for both you and our teams—even though a few quick checks before sending can often prevent this.
☕ The little adventures of your documents…
Before they arrive at Neutra, some documents sometimes seem to have had quite an eventful day!
☕ Morning coffee
A spilled cup, and part of the document becomes hard to decipher.
📸 La photo prise à la volée
A little dark, slightly blurry, with a corner of the document missing…
✏️ The Mysteriously Missing Field
The document is perfectly legible, but a crucial piece of information was left blank.
🖨️ The Artistic Scan
One page is right-side up, another is upside down, and sometimes part of the document disappears along the way.
🐾 Félix’s Contribution
Your cat decided the form needed a personal touch and left a cute paw print on it.
Don’t worry: our teams love coffee, cats, and creativity. 😉
But when it comes to processing your application, we prefer documents that are a little more… traditional!
✅ Neutra’s quick checklist before sending your document
Before sending us a document, take a few seconds to check:
- Is it fully completed?
- Are all the necessary pages included?
- Is the information clearly legible?
- Is the photo or scan sharp and properly framed?
- Is the document sufficiently lit if you photographed it?
- Are there any stains, annotations, or creases obscuring important information?
- Do the documents match your request?
And, one last essential check:
🐱 Did your pet decide to add its signature?
If everything is in order, your document is ready to go!
📱 Are you taking a photo of your document with your smartphone?
You don’t need to be a professional photographer. Just follow a few best practices.
Lay your document flat in a well-lit area. Take the photo from the front rather than at an angle, and make sure all four corners are visible in the image.
Before sending it, zoom in on the photo for a few seconds: if you can easily read the information, there’s a good chance our teams will be able to as well.
If you have the document directly in PDF format, use that version instead of a photo or screenshot.
⏱️ A few seconds for you, time saved for everyone
Document quality is a small detail that can make a real difference.
A complete, clean, and legible document makes processing easier, minimizes the need for verification, and reduces the risk that we’ll have to reach out to you for additional information.
It’s a simple step that directly contributes to a smoother experience.
📄 A good document at the start = smoother processing at the end.
So, keep enjoying your coffee. ☕
Keep letting your kids draw. 🎨
And let your cat express all its creativity. 🐾
But, if possible, right next to your Neutra documents. 😉
Neutra – Your health is our priority.